If you cannot make it to a live Zoom training you have registered for and give notice at least 24 hours before a registered class, you can transfer to a different date offered by Diana Sturm, LPC one time without penalty or you can send someone in your place. If you do not attend the live Zoom class, you are forfeiting any refund and will have only one opportunity to transfer to a later date the class is offered. Refund requests must be made at least two weeks before the start of the training, or only a portion of the tuition will be reimbursed. All transfer requests will incur a small administrative fee of $50.

For live group classes, we require a minimum number of students to hold each in person class, group practicum or group consultation. You will be notified several days before a class if the minimum number of students was not reached. You will be given the opportunity to either reschedule the class or be given a full refund.

Severe weather events may cause power or internet outages preventing us from offering the live class on the scheduled day. The instructor lives in an area which experiences hurricanes and severe storms. The instructor will make every effort to present the live class on the dates indicated. In those rare cases where the live class must be cancelled at the last minute, the instructor will offer the students alternative times to complete the live class or to receive a refund.